OneAssist Consumer Solutions — Information required to decide on continuance of Insurance cover purchased for refrigerator

Address:

'Madhuban', 24/17, Kambar Street,, Sri Venkatesh Nagar

Amazon Order #[protected] dt[protected]
Amazon Invoice # SMAC-127522 dt[protected] for Rs 23, 990
One Assist Order #[protected] dt[protected]
One Assist Invoice # IN-60938 dt[protected]

Except for a message that we need not do anything, nothing in writing came, reg insurance coverage. A call from One Assist (a lady voice) asked us whether activation was done or not and also said that cover would start immediately on purchase and would go for 2 years. Another Exec (Mr Jagadishwar) also confirmed it on[protected]. This means, we would lose the benefit of 1 year Brand Warranty already available. Therefore, on[protected], I had asked for clarfn (Mr Feroz Md) to be sent to us thro email. We would like to continue if it is for 1 + 2 yrs, or cancel if it is for just 2 yrs overlapping on the first year. There is no fault on our part, since the words Extended Warranty semantically means only one thing, namely that it is extended after Brand Warranty and we intended it also that way only, while purchasing. We are still waiting for information that has not come. Reminded on Toll Free today[protected] also. It is surprising that there is no specific document made available for this legal contract, including the clarification sought. The insurer has to refund the money paid Rs 749 if it has been advertised wrongly.