[Resolved] OneAssist Consumer Solutions — insurance | |||||
Payment done on behalf of one assist without my permission, i was harasssed by the customer service associate by constant calls atleast 10 calls per day by differnt individuals despite telling them i m not wanting any service they went ahead and made a payment of 1399 against my credit card. The retention team was also not of any help instead tricked me into this mess and gave false promises about a discount or something without giving me a solid conformation by mail the payment was processed without my knowledge. I repeatedly asked them to cease all services but was not done instead debited my account without my permission i demand that the money be reimbursed on a early basis as the due date for payment is 20 december failing which i will have to lodge a formal complaint of violation and unauthorized payment with irda or any other respective bodies and also about the unnecessary hassle that i had to go through because of one assist. This also accounts to unlawfully getting the business done by poor customer service agents who are not taught basic manners and are blindly entrusted the duty of making calls in order to generate business for one assist One assist relationship number - 3157504 Mobile number - [protected] Was this information helpful? | |||||
Jan 14, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Dec 14, 2017 OneAssist Consumer Solutions Customer Care's response Dear Linda, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you. As per your request, plan has been cancelled vide Service Request number 2641415 and the refund has been initiated. It will be credited to your bank/card account in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Brijesh Team OneAssist. | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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