[Resolved] OneAssist Consumer Solutions — insurance claim

Nehachandna

from Noida, Uttar Pradesh

Address:

121006

So upon raising my claim, their executive called and asked to mention no incident happened in the claim.. Instead of rightfully guiding to mention the word accident and then closed the claim stating that you mentioned in the claim that no incident happened so the claim was closed.

Such fraudsters they are..

They did not even properly guide us as to how to go through with the claim and then closed the query without receiving any confirmation from customer end for the same.

The company executive himself made my brother mention no incident.. Which clearly states that they have a policy of not settling any claim and have no intention whatsoever of favouring the customer under any circumstance.

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Jan 7, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist