[Resolved]  OneAssist Consumer Solutions — insurance claim rejected and onus on customer on every time.

Dear sir,
I have have purchased a device on 3rd june and taken mi protection and they have sent me damaged defective device and i had to replace the device and received the replacement on around 15 june 2017. There is no fault of consumer in this from payment to receiving of payment. Now mi company has activated the policy on mobile dated 03rd june and not on replacement device. Now the consumer didn't receive any communication or information for updating the service in insurance company.
They have rejected the claim saying you are not covered. This highly injustice to the consumer as every step is taken by company and they should bear the loss.