Hi sir,
I took insurance from one assist insurance company as it was having tie up with mi india. The insurance is still active and it is valid till 21st december 2017. As my mobile phone was accidentally doped down and physically damaged and water intrusion also there i have filed a claim for repair it.
But as part of one assist cheating, the company is saying that the imei number is changed as part of service i did from the mi customer service center. But i was not aware the mother board was changed by service center guys for a simple headphone jack issue.
So they are rejecting the claim.
As the claim got rejected i asked for a refund of my money. For that also they are not ready. So, one assist clearly cheating customers by rejecting claim and ignoring refund of money.
So sir, please force these guys to either repair my handset or refund my money. I am running behind this for a long time.
- date of incident/claim 28th september 2017
* i talked to the customer executive "sabiha qureshi" and she is simply saying that "she can't do anything". I asked for an escalation matrix as well. They are not allowing that as well.
I am adding all the relevant document with this. Please help. This is the last hope for me.
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i received sms from ICICI bank that Rs 1899 deducted from my account for renewal of one assist plan.
Please deactivate the plan and refund my amount asap.
My one asssit ref No: SR[protected]
Date of renewal 06 /10/2017
Regards
Jawahar Solomon
Mobile No. [protected]
ICICI Ac/No[protected]
Greetings from OneAssist..!
We are very sorry to hear about your experience and regret the inconvenience caused to you.
Your plan is under renewal process. We are working on it. We will cancel the plan ASAP. Don't worry!
We appreciate your patience in the interim.
Regards
Sagar
Team OneAssist