[Resolved]  OneAssist Consumer Solutions — Insurance claim rejection

Address:	Mumbai City, Maharashtra
Website:	oneassist.in

I bought a Redmi note 3 mobile from Mi.com website, & also took the insurance from there.

The insurance is covered with Accidental & Liquid damage.

Recently, i have been to GOA & this incident has happened:

I was on the beach at Goa, Clicking pics with the phone in my hand, a big tide came & i lost my balance the phone fell on the rocks from my hand its side panel was damaged & it drown in sea water. I collected it from the ground wiped it off with cotton towel & tried to start it but it does not switched on. I used dryer to dry the phone & then again tried to restart it but it didn't worked. Now the phone is not switching on

I have applied for the insurance claim, but now oneAssist is saying that your claim is rejected, since you went on to the beach with your phone. You are aware that you are going near the beach so the phone might get damaged. You didn't took proper care of the device so the insurance is rejected.

My question is when i am going anywhere we all carry our mobiles, i didn't went for the swimming i just took my device along with me when i was on the beach side.