[Resolved]  OneAssist Consumer Solutions — Iphone 6s handset liquid damage the relationship no 634383

Address:

110070

I got my accidental liquid damage of my Iphone 6s on 27 aug 2016 and i called one assist to check for my insurance and let me know the procedure to do the further process to get my phone rectify.first of all they told me that u have to fill a form online and summit some pictures of mobile phone i did the same and then i was waiting for them to respond but there were no calls or message and then i called to check the same they told me the document which u have uploaded are not clear please uploaded again.However i did the same again and after following up with one assist team on every second day i realized they are very unprofessional except the one person ATul and they were very rude and noone is ready to transfer my call to senior management and after getting annoying on them finally they transfer my call to some senior person and after two days i got to know that he was on same level execvutive.the response i get always is, seniors are busy in the meeting.Everyone was promising that my handset will be picked in 3 to 4 days which came after a month i.e 22nd September2016 person came and picked my phone.Now the courtesy handset which i have received is not in working condition properly.the charger wire was not working.I bought the new wire as seeing one assist team lazy to replace the courtesy handset.However, i realized that handset battery getting drained in 20 mins after full charge also, the handset is getting heat up i immediately informed the one assist executive that i need a replacement as i am a working women and i need to check mails.after three reminders to one assist my call got exclated but still i am waiting for courtesy handset.since beginning till now people are not giving the clear communication on anything which is getting delayed from their side.i received the handset on 19th sep till 2nd of Oct no response from your team and even my phone picked up on 22nd sep till now process is very slow.kindly update me on the same. i will never suggest any one to take the one assist insurance.