[Resolved]  OneAssist Consumer Solutions — Iphone

Address:

110058

Dear sir,
I have your insurence for my Iphone it was damaged in august as per the claim process the work was on process on 29 sep the deu date of the repair from that day i m calling u every day regarding my phone but they did not give me any response on 6th oct again got a mail that my handset is delivered. At the same time i called in ur office the person told me that the mail was sent by the system mistake please ignore the mail from 6oct I m calling u every day and on 12th I got a call from a campany person the they deliver my handset to rupesh kumar singh every time they told me a new story
* Firstly they told me that my handset is deliver to the wrong person.
* secondly they told me i have to codinate with that person and collect my handset by my own as per the service you promised us that u deliver the handset at my doorstep.
* thirdly they told me they have the ID proof of that person.
* last 6th oct to 17th oct they doesn't have any update that where is my phone i will get it or not.
* Even some employes told that they doesn't have any update.
* firstly they promise them the semiors deny that they don't said that
* their last promise made by senior person ARUN was that I will get my handset on 15 oct 2016.
* But right now he deny that he doesn't say even on saturday when I called at 8 the person told me that ARUN sir gave 2dates 15 or 16 oct.
* On 15th they told me I will get my handset before 12, then I make a call and told them I didn't recive the handset then they tell wait till 4o' clock again I made a call and told them I didn't get.then they again told me to wait till 8 still today is 17th oct 2016 I have no update regarding my phone.
* Either they provide me the temperory handset or now they have no update regarding my phone.
* now they have another excuse that wait till 3:30 they will update me abut my handet