[Resolved]  OneAssist Consumer Solutions — Its one month and i have not received my phone back.

Address:	Ahmedabad, Gujarat, 380027
Website:	oneassist.in

I submitted my phone for insurance claim on 17th june, 2016 to oneassist consumer solutions. I paid the excess amount of 302/- on 29th july, 2016. Even after 12 working days i have not received any status of my phone from these guys.

Despite of calling so many times on oneassist's customer care, no resolution has been made. All they say is that they have moved the phone to mi service center on 29th june 2016 and they are delaying in repair. The phone had water damage and the camera was not working. How repairing a camera takes 12 days? If an insurance claim takes more than a month to resolve the problem then there is no meaning of buying a phone insurance. I would rather repair it in the nearest service center on my own expense than claiming for an insurance.

I didn't know a reputed company like mi would do this to me. I am really regretting buying mi protect and would advise all my friends not to buy a phone insurance, at least not mi protect for sure.

I really had faith in mi protect and oneassist's reputation, but they have lost great amount of respect after this incident. The way they are replying, i think it will even take one more month to get my phone back.

Regards,
Dhaval gohel,
Reg. M: [protected]
Relation no: 923452