My name is Midhun Mohan M, and I purchased a laptop from Flipkart on January 11, 2023. Along with the laptop, I also purchased complete protection insurance worth Rs. 3, 819 that covered accidental and liquid damage. The laptop was delivered to me on January 13, 2023, and I have attached the supporting documents for your reference.
On April 1, 2023, while I was traveling from Chennai to Trivandrum on a train, a bottle of water spilled over my bag and seeped into the laptop. Since then, the laptop has not turned on. I immediately contacted the OneAsist toll-free number and followed their instructions to download their app and upload the necessary images and documents.
However, despite explaining how the water spilled over the laptop, various OneAsist executives kept asking me pointless questions. I grew increasingly frustrated.
After that when I had escalated the same on the social media they agreed to collect the laptop and collected the same.
After that they said that the laptop is on total damage category and they cant repair and transfered me half of the invoice amount and when I asked about it they are saying that this is mentioned on the Terms and Conditions. I dont know whether they have damaged any components for making repair cost higher.
Furthermore, upon researching
further, I discovered that my claim had been rejected with no valid explanation. This is highly disappointing and unacceptable, as I had paid for the complete protection insurance precisely for situations like this.
When I have checked about this company on other websites, almost all the consumers are got cheated from them and all are giving negative reviews for the company.The documents supporting all this attacted below.
I kindly request that you investigate this matter and provide a solution as soon as possible. I am seeking total compensation for the repair or replacement of my laptop, which should be covered by the insurance policy that I had purchased.
Thank you for your time and attention to this matter. I look forward to hearing back from you soon.
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