[Resolved]  OneAssist Consumer Solutions — laptop protection plan

Address:	West Tripura, Tripura, 799004
Website:	www.oneassist.in

In response to the cited subject i would like to inform you that a laptop protection plan for[protected] was purchased by me from izenica, guwahati vide inv. No. Till[protected] dated 25/02/2018 along with a macbook pro 13" 2017 for unit price rs. 6999.00/- (Laptop protection plan only).

And i requested for cancellation of the aforesaid plan to oneassist on 19/04/2018 vide request no 3097939 and at the same time i was requested to wait for 48hrs for communication by oneassist team. But after waiting for 48hrs i did not received any communication on behalf of oneassist team and i tried repeatedly requesting the customer care of oneassist in all possible ways to escalate my process but every time i was give same statement to wait for next 48hrs or call from oneassist team.

And finding no way after waiting till date i decided to file a complain against both companies (Oneassist and izenica) at consumer forum vide complain no. 701831.

And it is to mention herewith that izenica also attracted in this matter because i was offered this protection plan by one of your attendants at your showroom during purchase of my macbook pro.

This is for favour of your kind information for doing the necessary action please.