OneAssist Consumer Solutions — Long pending AC repair assist

I have complaint before Holi regarding cooling issues with my AC, till today i.e.5-4-23 my issue has not been resolved.
Issue is kept on hold, inspite of chatting and continuous calling, my issue has not been resolved.
Kindly do the needful.
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OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Arpita, We regret the inconvenience caused. This is not the experience we want for anyone. Allow us to rectify this. Please provide us your details via this link http://survey.webengage.com/ws/~1qq44ps along with the code APR16CA0402 & our team shall look into your case and connect with you within 48 working hours - Andreya, Team OneAssist.
Dear Arpita, We tried calling you multiple times on your registered mobile number however it went unanswered. As per update received from the team, technician visit has been completed, gas charging has been done and the issue has been resolved - Andreya, Team OneAssist.

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