[Resolved] OneAssist Consumer Solutions — Membership Id: [protected] / Relationship No : 963829 : Claim Initiation Required for Screen Corner Disadjustment due to Accidental Damage. | |||||
Hi, I am trying to reach on your[protected] since 2 hours and no body is responding at alll. Please initiate Claim for above said membership id and handset i.e. Redmi Note 3 Dark Grey 32G Damage Description. Phone was kept at TV stand on corner near charging point. Due to Vibration of incoming call phone dropped down and resulted in to misalignment at one corner of screen as well screen seems to came out from that corner too.. Was this information helpful? | |||||
May 7, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Mar 10, 2017 OneAssist Consumer Solutions Customer Care's response Dear Nilesh, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your contact details to our call center and you shall receive a call shortly to help you to raise a claim for your damaged handset. Regards Deepali Team OneAssist Verified Support Mar 14, 2017 OneAssist Consumer Solutions Customer Care's response Dear Nilesh, Greetings from OneAssist..! We have shared the status over the call. As discussed on call, we request you to upload the NIC Claim Form and Discharge Voucher to process with your claim. Regards Deepali Team OneAssist Verified Support Mar 29, 2017 OneAssist Consumer Solutions Customer Care's response Dear Nilesh, Greetings from OneAssist..! As per the telephonic conversation, our team is working on your case and will arrange to deliver your handset on priority. Regards Deepali Team OneAssist Verified Support Apr 06, 2017 OneAssist Consumer Solutions Customer Care's response Dear Nilesh, Greetings from OneAssist..! As per our records, your claim was rejected earlier however we sent your case for reconsideration and are awaiting for a response Insurance Company. We appreciate your patience in the interim. Regards Deepali Team OneAssist | |||||
 4 Comments | |||||
Comments
My membership activated and fee has been debited without my permission . Please cancel membership and refund money immediately. My credit card No.54XX XXXX XXXX 0443, Mobile No.[protected], Bijoy Kumar Baidya, Bethuadahari, Nadia WB
Reply
My Relationship number is 174984. Pathetic customer care service. Nobody ever responds in the customer care. It's a wait till infinity. They hardly bothers about the customers. What they want is only the subscription membership amount which automatically deducts in time and after that they forget everything. But luckily finally one customer service lady picked up the call and I promptly told her to cancel the membership. But already wasted more than 7 thousand service in the last 6 years. what a gigantic, pathetic service.
My Relationship number is 174984. Pathetic customer care service. Nobody ever responds in the customer care. It's a wait till infinity. They hardly bothers about the customers. What they want is only the subscription membership amount which automatically deducts in time and after that they forget everything. But luckily finally one customer service lady picked up the call and I promptly told her to cancel the membership. But already wasted more than 7 thousand service in the last 6 years. what a gigantic, pathetic service.
OneAssist Consumer Solutions Customer Care's response, Mar 15, 2017
Verified Support
Dear Deepak,
We are very sorry to hear about your experience and regret the inconvenience caused to you.
As per our records, we can see that your cancellation request has already been taken vide Service Request number 1832560 on 11 March 2017.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards,
Deepali
Team OneAssist
We are very sorry to hear about your experience and regret the inconvenience caused to you.
As per our records, we can see that your cancellation request has already been taken vide Service Request number 1832560 on 11 March 2017.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards,
Deepali
Team OneAssist
Waste service they need only premium amount and membership only
OneAssist Consumer Solutions Customer Care's response, Mar 15, 2017
Verified Support
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
77%
Complaints
4065
Pending
140
Resolved
3094
+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059