[Resolved]  OneAssist Consumer Solutions — Membership renewal

Last year i opted for one assist membership, but i chose not to renew it this year. For the same reason i called the oneassist customer service a month before renewal time and requested for cancellation. That time they saiid they will process cancellation and today without prior intimation my membership got renewed and 1899 rupees got deducted from my credit card.

When i reached out to customer service regarding the same, they offered me just 900 rupees refund. And still not cancelling the membership

I request to end all services and refund the whole money back, as it was done without prior intimation even after asking for cancellation.
My name : thurlapati alakananda
My registered mobile number : [protected]
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Aug 14, 2021
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2020
OneAssist Consumer Solutions Customer Care's response
Dear thurlapati alakananda,
We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with full refund. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist
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