[Resolved]  OneAssist Consumer Solutions — Mi note 3 mobile phone is insured with one assist for repair. Handset not delivered

Address:	Mumbai City, Maharashtra
Website:	oneassist.in

Today i received the mail that my handset has been received by me but till date i have not received my mobile handset. I called your customer care i got the doc. No. 1490441 of courier service relay express. On calling them it revile that the consignment was booked on 24th jan 2017 (Surprising, as email on 8th feb that repair due date is 8th feb 2017 and earlier it was 30th jan 2107). Courier facility informed me that the parcel was not deliver as there was not one to receive it and thus sent back. He asked to check the receiver sign. On pod which i could download from relay express site. Pod attached.

Pod states that it has been sign and stamped by company. Calling toll free no. Of oneassist confirms that handset has been submitted to customer which actually not received (What a hopeless service oneassist provide, it has no internal communication).

The address on downloaded pod shows -401, yagna puresh while it should be e-401, yagna puresh. (This is the prime reason of not get the consignment at right address as there are a-h building.

I request you to help me with the way forward as i have lost my patience and i don't know what to do?

I complained in irda but got mail that this is not an insurance company.
I want to go forward with this complain and poor service of company. Request you to assist me.

Rajesh