[Resolved] OneAssist Consumer Solutions — Mi protect protection plan | |||||
I have taken mi protection plan from one-assist. My mobile got damaged on 11th june 2017 and i have filed claim on the same day. Today is 14th july 17 i. E after 1 month and 3 days still it is not settled. Initially they told me that it will be settled within 20 days. They had picked up my mobile on 10th july and still i have not got any confirmation. It is getting delayed. I am very upset with this. I have to visit kolkata on 20th july 2017 and without mobile it is getting very difficult as all data are stored in that only. Request you to kindly look into the matter and please deliver my handset withing 20th july 17. Was this information helpful? | |||||
Sep 23, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jul 17, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Singh, Greetings from OneAssist...! We are sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they will get in touch with you shortly for the same. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Jul 17, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Singh, Greetings from OneAssist..! We've shared the status over the call. Hope your query was addressed. Regards, Sagar Team OneAssist Verified Support Jul 21, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Singh, Greetings from OneAssist..! We've shared the status over the call. Hope your query was addressed. Regards, Sagar Team OneAssist Verified Support Jul 25, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Singh, Greetings from OneAssist..! Your damaged handset is repaired and ready for delivery. You will receive a confirmation mail for the same. We appreciate your patience in the interim. Regards, Brijesh Team OneAssist Verified Support Aug 22, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Singh, Greetings from OneAssist..! Your handset has been delivered to you on 01 August, 2017 via ECOM. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Deepali Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
May i have update on delivery details.
its 4th day since my mobile got repaired.
Service Request No 2066398
Regards,
Abhishek Singh
[protected]