[Resolved]  OneAssist Consumer Solutions — mi protection for note 4

Address:

Ludhiana, Punjab, 141010

Insurance claim id 2507133

Dear sir,
I am facing difficulties in getting repair of my mobile hand set note for under insurance claim id 2507133 since last 15 days.
My insurance claim is closed on the ground where there is no fault at my part. I was told by one assist that my handset was repaired in april 2017 in mi authorized service center under warranty and that time its iemi number was changed and i did not inform to mi protection.
I truly replied to mi protection that i did not aware about iemi has been changed first of all because mobile handset went to mi authorized service center when i was facing mic issue, and it was repaired there under warranty, all the activities related to repair the mobile are recorded at mi.
I taken mi protection from mi official website along with mobile purchased, i did not given any information to mi protection that time also, so i was having understanding that i purchased insurance from mi protection and mi is having my detailed with them. So when mobile was repaired by mi this is also with mi automatically.

I told you all the things as above very honestly, hence i did not make any default any negligence hence my insurance claim should not be closed on the ground that iemi number was not updated with mi protection, which is not aware to me, i just repaired initially the mobile handset from mi under warranty when its mic was not working properly.

You are requested to re-open my insurance claim as considering genuine customer.

Insurance claim id 2507133
Mobile handset mi note 4
[protected] date 9-feb-17
Order id [protected]

Regards,
Mahendra kumar
[protected]