OneAssist Consumer Solutions — Mi5, insurance money plus excess amount stolen by one assist

Address:	Raigad, Maharashtra, 410210
Website:	oneassist.com

Membership id: [protected]
Claim id sr#1506206

Its been 2 months since i gave my phone for repairs to oneassist. I have got several delivery dates till now and again at each delivery date one assist blames mi for not having mi5 parts.
The insurance was approved on 1st september

Approved claim rs.10701.0/-.
Excess amount rs.393.0/-
Rs 398.75 (After fees) on[protected]
Time of excess payment is 3.45 am on 2nd

I was promised 7 days delivery. The next time i called this date was changed to 26th.. I again called i was told that the handset is ready and ill receive a call for delivery shortly.

On 25th i received a call stating the phone is ready and it will be delivered on the pickup address withing 7 days.

On 28th when i call i am again told that parts for my mobile are not available and it will be delivered on 18th october.

I would like to know what are the updates for my phone..
I didnt purchase a insurance to get screwed over...
I dont have my phone from the past 2 months and have been given more dates.. The next version of the phone is already out and i am still waiting for it.

Handset purchase date
03/06/2016
Purchase invoice value
24999.0
Handset imei/serial no.
[protected]

Date of damage*
24/07/2016

The parts are available in the market from inr 4000 and yet even after taking 10701 + 393 inr from us you guys are not able to return my phone..
This is almost like stealing my phone and money!

What is wrong
For now all i know is one assist has stolen my phone + 10701 insurance money + 393 inr from me...