[Resolved] OneAssist Consumer Solutions — miscommunication from one assist customer care representative

[Resolved] OneAssist Consumer Solutions — miscommunication from one assist customer care representative

S simban from Chennai, Tamil Nadu

I received a call from one assist customer care on jun'17, stating to avail the wallet assist feature for 2 years. After repeated inquiry the customer care representative confirmed that i will not be charged directly for the feature and the same will be adjusted with hdfc bank where i'm having the credit card of. But i received a bill of rs.5500/- (Rs.4851 + surcharges) on nov'17 against my credit card. This is absolutely disastrous experience. Request you to kindly look on to the issue and provide a immediate solution for the same.. Relationship no.: 2301966 Plan: walletassist Privilege-2years Valid up to: 26/06/2019 I need to close the wallet assist plan on immediate basis. Was this information helpful? No (0) Yes (0)
Mar 1, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jan 29, 2018 OneAssist Consumer Solutions Customer Care's response Dear Customer Greetings from OneAssist...! We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2814412 & the refund will get processed in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Sagar (Team OneAssist) Feb 14, 2018 Updated by simban Dear Team, Still have not got the requisite solution from your end. The matter is not yet settled with HDFC Bank. Getting repeated reminders from Bank regarding pending payment clearance. New credit bill from bank received, asking for payment of Rs.5500/-. Please resolve the issue on urgent basis.. Regards..
Add a Comment	Share
Submit Close