[Resolved] OneAssist Consumer Solutions — Mobile | |||||
I have been following up since 29th may 2017 with your help desk and no solution has been provided so far. They are not able to register the damage claim as the old claim is still open in their tool (For the last claim i have paid the service fee and go back the mobile but not sure why the claim is not closed?). I am really dissatisfied with the service you provide. I have made so many calls since then. I am not able to register the claim, your customer care executive says that previous claim is still open in the system so unable to register new claim. Every time when i speak to them, they promise to close it in 48 hrs and till date nothing has happened. [protected] membership id Was this information helpful? | |||||
Aug 12, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jun 21, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Chetan, Greetings from OneAssist..! We regret for the inconvenience caused to you. We have forwarded your details to our team and they will call you shortly with an update. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Jun 21, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Chetan, Greetings from OneAssist..! We regret for the inconvenience caused to you. As per the telephonic conversation with our team, your request has been forwarded to our relevant department and you should receive an update shortly. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Jul 04, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Chetan, Greetings from OneAssist..!!! We have raised a claim of your damaged handset on 23 June, 2017 vide Service Request number 2097160. Your documents and estimation is now submitted to the Insurance company and our relevant team will get back to you with a resolution. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Jul 11, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Chatan, Greetings from OneAssist..! We've shared the status over the call. Hope your query was addressed. Regards, Sagar Team OneAssist Verified Support Aug 14, 2017 OneAssist Consumer Solutions Customer Care's response Dear Chetan, Greetings from OneAssist...! We are sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they will get in touch with you shortly for the same. We appreciate your patience in the interim. Regards Deepali Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Your executive called me yesterday and assured that this will be resolved same day. Now I am checking that it is the same.
Really frustrated of this. How would you compensate the time delay..
Regards,
Chetan