| Address: | Mumbai City, Maharashtra | | Website: | www.oneassist.in/ProductTerms/mobile-tablets/adld |
Fyi - i have bought the mobile insurance policy on 8th dec 2017 (For my mobile xaomi redmi note 4 3gb/32gb which i bought on 2 nov 2017) following which as per communication from oneassist my mobile was covered for any accidental damage. There was no policy document issued on purchase of policy and only one mail was sent to confirm initiation of policy. My member ship number is [protected].
Now on 15 dec 2017, i have raised a claim for damage that occur on 14th dec which was denied by company saying that there is a 15 days of cooling period which is no where mentioned neither in any policy communication nor in public forum terms and condition published by oneassist. I have followed up with oneassist but all in vein as they stop responding me on any of my mail. Following which i have replaced screen from local shot due to reasonable rate of replacing
On 1st jan 2018, due to accidental damage which leads to screen breakage for which i have raised a claim for replacement of screen again same was denied stating it can not be processed as i haven't approach authorized service centre.
Problem statement - in absence of defined policy document, oneassist is taking undue advantage of internally defined policy while keeping customer unaware and this comes as a surprise to the customer like me. So, such malpractice being followed by such a big organization should be noted and corrective action should be taken by regulatory. This has caused me lot of trouble mentally as following up for clarification like knocking on closed door with no response from other side is something should stop for betterment of customers.
Provided the product t&c url at website tab where no mention of 15 days cooling period which they claim. Also providing link of standard t&c - https://www.oneassist.in/general-terms-and-conditions/
Both t&c urls are in public forum which is being updated by oneassist. Ideally they should send policy document stating any constraint against claims.
If further necessary documents are required, i will share same as well. Was this information helpful? | 
Post your Comment