[Resolved] OneAssist Consumer Solutions — mobile claim is pending | |||
I baught an insurance from one assist. My relationship id is 2200010. I filed for insurance on 10th aug. But there insurance company approval is still pending. The phone was sent on 21st aig to insurance company. But the approval is still pending. Whenever i call to customer care they always told me to wait. They are keep delaying the process. I also sent an another device for repairing. They sent me the device back. It was not repaired by service centre instead of that they got it repaired from a local shop vendor and there were still issues in the device. When i told this to insurance company. They said that they have arranged for a pick up. It was 5 days ago but still there is no response from their side Was this information helpful? | |||
Oct 29, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Sep 04, 2017 OneAssist Consumer Solutions Customer Care's response Dear Sahil, Greetings from OneAssist...! We are sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they will get in touch with you shortly for the same. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Sep 05, 2017 OneAssist Consumer Solutions Customer Care's response Dear Sahil, Greetings from OneAssist..! We have shared the status over the call. We are working on both of your cases, please allow us some time for the same. Hope your concerns were addressed. Regards Brijesh, Team OneAssist | |||
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