[Resolved] OneAssist Consumer Solutions — mobile claim pending with long duration

Dharmesh.Joshi

from Veraval, Gujarat

Address:

362265

Dear sir,

Claim reff no. : 2152557

Regret to inform you that i am very much dissatisfy with your organization as i felt nobody is even mature in your claim department unit.

I was told by the team to complete a doc. Process in various mail and waste my time and claim duration intentionally. After some time i came to knew that the actual process is to fulfill all formalities only n only in account page within 48 hours... Now no one is care about the case and just reply "sorry we are not able to do anything"...

I am going to complaint in trai about such case in case you'r fail to resolve it.

Dharmesh joshi
[protected]

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Sep 30, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2017

OneAssist Consumer Solutions Customer Care's response Dear Dharmesh,

Greetings from OneAssist..!

As per our terms and conditions mentioned in our policy, customer needs to upload the documents within 15 days. However, we close the Service Request after 21 days considering the 6 days as grace period.

As you haven't uploaded the documents in the given time frame we had to close the Service Request.

Hope this answers your query.

Regards

Deepali

Team OneAssist