[Resolved] OneAssist Consumer Solutions — Mobile damage protection claim status not known after more than 2 months of registering the claim.

Raghavendra Nittur

from Heggadadevankote, Karnataka

Address:	Mumbai City, Maharashtra, 400059
Website:	www.oneassist.in

Membership id-[protected]
Claim date - 09/04/2017
I have purchased mobile damage protection plan from one assist consumer solutions private limited on 09/01/2017 and my membership id is [protected].
Unfortunately my mobile fell in to water on 09/04/2017 & same day i registered the claim as described by one assist consumer solutions & they provided me claim number
Till date they have not confirmed the status of my claim. I am in continuous fallow up with these peoples.
73 days passed & still nobody picked my mobile from my home.
Very good this is while calling customer care they are saying i should wait for 48 hours for a update.

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Aug 12, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Raghvendra,

Greetings from OneAssist..!

We have forwarded your details to our team and they shall update you with the same shortly.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Verified Support

Jul 03, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Raghvendra,

Greetings from OneAssist..!

We have shared the status over the call regarding your claim status. We are working on your case, requesting you to allow us sometime.

Regards,

Deepika

Team OneAssist

Verified Support

Jul 11, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Raghvendra,

Greetings from OneAssist..!

We've shared the status over the call. Hope your query was addressed.

Regards,

Sagar

Team OneAssist

Jul 21, 2017

Updated by Raghavendra Nittur Its all fake & just a eye wash.
There is no reason to reject my claim.
I was very sure that you peoples are not willing to settle my claim, due to your own team mate made a mistake while updating my mobile IMEI in your records.
I am not interested in claim right now, this issue shows your ethics in this business.
I want to make you clear one thing that I am not going to leave this issue & I will use all my strength to fight against this fraud.

I have some questions which are remained unanswered.
1. Why pick up of my mobile so delayed that it took more than 80 days?
2. During my fallow up came to know that IMEI number mismatching with the records. How this mismatch happened?
3. Even after mismatch of IMEI how proper IMEI number reflected in your web & Mobile app in user login?
4. How I can agree that the reason of claim rejection is Exclusion-10, why not mismatch of IMEI number. Which has been wrongly updated during purchase of this Insurance?
5. I had made almost more than 30 calls for fallow up, which resulted in no use. How come my mobile picked within a week after updating my concern in in this forum?

Verified Support

Aug 22, 2017

[Resolved] OneAssist Consumer Solutions — Mobile damage protection claim status not known after more than 2 months of registering the claim.

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