OneAssist Consumer Solutions — mobile damaged claim

Address:

Gurgaon, Haryana, 122001

Dear team, i took insurance of my mobile mi note 4, after two month it got damaged. I called to one assist customer care, they suggested me to upload some documents. I uploaded. I have emailed them that i have submitted all the docs, still one assist company is not processing my request. Everytime i call to customer care & they say your docs are under processing or sometimes they say, one document "gift mail," is pending from your side. I have emailed them attaching gift email, that gift email has been emailed also. 20 days has passed now. But there is no response on my email, and customer care always repeat the same line, like, we are sorry, your docs under processing, your docs are pending etc. It seems one assist company is fraud. But i will not leave the company without claim, i have filed a case in consumer court, my consumer court case no - 399190 my claim no at one assist - 2211200.