OneAssist Consumer Solutions — mobile handset held by one assist since 1.5years & original complaint closed illogically

Following is the data from the original complaint (Link - https://www.consumercomplaints.inoneassist-consumer-solutions-mobile-phone-warrantyinsurance-c1629080):

Hi.. I’m writing this to inform you that i had submitted my mobile phone, lumia 535, for repairing in the month of december, 2016 and i even have the receipt with me for the same but i haven’t received the repaired handset yet back. I have even called several times at your service centre but there was no positive response from your side. I’m attaching the receipt.
Kindly check and take some actions asap. I need my phone back to me immediately.


Complaint marked as resolved aug 23, 2017
My issue is not resolved yet.. Infact it is nowhere near resolution because my mobile is with oneassist and i am getting calls for pickup of my mobile. I am not sure what are they doing with my mobile.

Complaint status
[jul 14, 2017] oneassist consumer solutions customer support has been notified about the posted complaint.

Updated by acharyankit, jul 14, 2017
Re: [sr number:2133109] complaint - relationship no : 774750

Oneassist consumer solutions customer care's response, jul 14, 2017
Dear ankit,

Greetings from oneassist...!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you shortly for the same.

We appreciate your patience in the interim.

Regards

Deepali

Team oneassist

Updated by acharyankit, jul 16, 2017
When i am gonna get an update on this issue... Please specify i time duration...
Oneassist consumer solutions customer care's response, jul 20, 2017
Dear ankit,

Greetings from oneassist...!

Please be assured that our team will get in touch with you within 48 hours with a resolution on your case.

We appreciate your patience in the interim.

Regards

Deepali

Team oneassist

Updated by acharyankit, jul 20, 2017
Then what were you all doing till now??
Oneassist consumer solutions customer care's response, jul 21, 2017
Dear ankit,

Greetings from oneassist...!

As per the telephonic conversation, our team will arrange the delivery of your handset shortly.

We appreciate your patience in the interim.

Regards

Deepali

Team oneassist
Updated by acharyankit, jul 27, 2017
Does your as soon as possible mean an year?? Where is my handset??
Updated by acharyankit, aug 18, 2017
Its been more than 8 months since i have given my phone for repairing and more than 2 months since i have raised a complaint here and still i am geeting the following email from oneassist:

"dear ankit,
Greetings from oneassist!

I apologize for the delay in revert.

This is to inform you that your case is already escalated to concern team and we are working on that.

I appreciate your time and patience in the interim.

If you require any further assistance, please write us email or contact us on toll free number[protected] or[protected].

Regards,

Neha s

Team oneassist"

Is this some way to test patience of customer? I dont understand what part of "i want my mobile handset as soon as possible" you dont understand. What kind of policy/system you are following to serve your customers. I need an update on this immediately.

Updated by acharyankit, aug 23, 2017
How this complaint has been marked as resolved.. I havenot received my handset yet and on top of that i am reveiving calls from oneassist, the worst service provider ever, to pick up my phone. They are not even aware that they have picked my mobile in january already. I have received the calls from the following numbers: +91 [protected]
+91 [protected].. Please do not mark this issue as resolved until it is actually resolved.

Updated by acharyankit, dec 01, 2017
I have still not received my mobile phone. Pathetic service from oneassist

Updated by acharyankit, dec 01, 2017
Now i understand how 75% of complaints are resolved.