OneAssist Consumer Solutions — Mobile insurance

Address:	Mumbai City, Maharashtra
Website:	www.oneassist.in

I registered for mobileassist plan i.e. type of insurance plan for my mobile on 27/12/2015 giving the details asked to me when i called on the company's toll free no. i.e [protected]. The person on call asked my name so i told them my fake name Ronit Ladkani as i always use this name on online shopping and even my on my phone's invoice its Ronit but my real name i.e. on photo id proof is Janu Ladkani.
later after payment of 749 the mail from the company asked for some photos in which one was of my "photo id proof". i called the company and told them that i registered the service with my name Ronit but name on license is Janu so they told me to write this on a mail and send to the "[protected]@oneassist.in" and i did. I even asked them to change my name on the plan from Ronit to Janu but they said that this can't be done and told me to again and again send this whole name thing on a mail. My phone got damaged on 1st January 2016 accidently and i applied for claim on 2nd jan. 2016. anad again this name issue goes on with them, whatever they asked to proove that Ronit and Janu are both my name, i did it. finallly my phone got picked on 12th feb. 2016 but again agter almost 17 days today they called my and ssaid that my claim was rejected because of the not matching of name registered and that on id proof and alsoo they will give my phone back to me damaged and unrepaired. i want to register a consumer complaint against them.