[Resolved]  OneAssist Consumer Solutions — Mobile insurance

Address:400078
Website:www.oneassist.in

I claim for mobile insurance under one assist policy on 27 June 2017 still not received any call to pickup damage mobile and for courtesy handset . And they also have escalated this case 2121950
still no feedback yet on this call.

and Today 07/07/2017 still courtesy handset is not received and waiting to pickup my damage device

Service no SR#2105012

Contact no [protected]
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Oct 2, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Jul 10, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Mr Gode,

Greetings from OneAssist...!

Please be assured that the Pick-up of your damaged handset will be done within 48 working hours. Our relevant team will also call you shortly for the same.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist
Verified Support
Jul 12, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Mr Gode,

Greetings from OneAssist...!

As per the telephonic conversation with our team, the Pick-up location has been changed to Pune and you should be receiving call from the team informing you the same.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist
Verified Support
Jul 31, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Abhishek,

Greetings from OneAssist..!

We have shared the status over the call regarding your claim.We are working on your case, requesting you to allow us some time.

Regards,

Brijesh

Team OneAssist.
Verified Support
Aug 14, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Abhishek,

Greetings from OneAssist..!

We have delivered your handset back on 12 August, 2017. Let us know if you need any help in future.

Regards,

Brijesh

Team OneAssist.
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