[Resolved]  OneAssist Consumer Solutions — mobile insurance

Address:	560095
Website:	www.oneassist.in

Name: Naveen Kumar
Mobile: [protected]

Day 52:

Name: Naveen Kumar R
SR Request Number: 2055923

Its been 52 days since I had handed over my Redmi note 3 mobile for a simple "Display Change", I repeat it's for a display change and I had paid 500 Rs for this useless mobile insurance policy from an useless company and I had additionally paid Rs 303 for the pathetic service which you people charge in the name of "Excess Amount". Is one assist really a GENUINE company? Do you ever know what is the meaning of the words "Customer Service"?

I had given my mobile on May 24th, 2017. Its been 52 days as on today and I had called your executives 40+ times and I had sent 30+ mails which is of no use till today.

I feel like cheated literally after waiting for more than 50 days, I have marked MI people (India, Global and US) and IRDA in this email.

@Mi India - Why do you promote such useless companies where you can find a lot of negative reviews online? customers like us believe in your words about the insurance of a new mobile but not any more, I was a loyal customer of Xiomi and had bought 6 handsets till today for myself and my relatives but I had decided not to purchase any Xiomi products hence forth for the useless service and promoting such fraudulent company.

@IRDA - Is there a way I can complaint about this entire issue through Ombudsman?

@One Assist and @MI India - I am about to share this entire issue in my blog, FB and twitter account as well. I will take it as a personal goal that I will make sure I create awareness about the pathetic service of One Assist and MI India to at least 500 friends/relatives and will make sure that they don't subscribe for any ###### policies from this fraudulent company One Assist and they do not purchase any mobile from MI India.

I will now look for an option on how to take this legally and screw you people for the mental agony which you had given me for last 50 days.

Highly Disappointed Customer,
Naveen Kumar R

Mobile: [protected]