[Resolved] OneAssist Consumer Solutions — Mobile insurance - delay in repairing and no response from one assist | |||||
SR - 1763019 Incident was logged on 29th Jan 2017 for repair. Handset was collected on 4th February 2017.Confirmation of receipt of damaged device was sent on 6th Feb 2017. Confirmation of repair estimate was sent to me on 10th Feb 2017. Since 11th Feb 2017, the request is pending for IC approval. I have not received any update on the request after that. Customer Service Representatives are not able to provide information either. I have spoken to various CSRs on 20th Feb, 23rd Feb, 27th Feb and 1st March. All of them have told me that i will receive a call back within 48 hours and i need to wait for that. But i have not received any call back yet. They are unable to provide me with any escalation number either. I had sent a mail to [protected]@oneassist.in on 23rd feb. However i have not received a response to that either. I would like to know what is the reason for the delay and by when i can expect my handset to be repaired and returned to me. Was this information helpful? | |||||
Apr 23, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Mar 02, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Krishnan, Greetings from OneAssist..! We deeply regret for the inconvenience caused to you & appreciate your patience. We are working on your case and we should be receiving a revert from Insurance company by Monday 06th March 2017. We will keep you posted on any development in your case. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected] Regards, Deepali Team OneAssist Verified Support Mar 07, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Krishnan, Greetings from OneAssist..! We tried calling you on your registered number, but you were not reachable. Would like to inform you that we have received the approval from the insurance company for your claim. We have informed the authorized service to repair your handset which will be delivering to you post 48 working hours after receiving the handset from the service center. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected] Regards, Deepali Team OneAssist Verified Support Mar 23, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Krishnan, Greetings from OneAssist..! As per the telephonic conversation, you have confirmed that the handset has been delivered to you. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected] Regards, Deepali Team OneAssist | |||||
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