[Resolved] Oneassist Consumer Solutions — Mobile insurance issue - mobile damaged
Mumbai, Mumbai City District, Maharashtra, India
Ararjunb.mehta on Jul 4, 2017
I had purchased mobile assist (mobile insurance) from oneassist. After somedays, my mobile fall down and screen cracked. Gave to oneassist, who gave to mi customer care. They gave estimate of Rs. 7778 for Rs. 8999 mobile. How was that possible !! Then they said that they won't repair device and give me Rs.6199 to me. (Which I have not received yet). Kindly help me with this issue.
Complaint marked as Resolved Aug 6, 2017
[Jul 04, 2017] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified SupportOneAssist Consumer Solutions Customer Care's response, Jul 04, 2017
Dear Mr Mehta,
Greetings from OneAssist..!
We regret for the inconvenience caused to you and apologize for the delay in resolution.
As per our records, we can see that our team has sent you the Estimation copy in which the damage details are given with the estimation amount. Also, our team has sent you an email on 29 June, 2017 requesting you to share the required documents to process the BER refund.
While sending the same kindly add cover note with your personal details like your name, customer ID, membership ID & Service request number. You may fetch the said details from the subject line of this email.
· Original mobile purchase invoice/bill with stamp of the retailer & handset details like IMEI number/Serial Number, handset make & model .Kindly submit the same in hard & true copy of Invoice which was submitted to us for seeking the decision on the claim via email to our Claims team.
· Copy of Cancelled cheque with your name printed on it ( If your name is not mentioned on it please share the 1st & 2nd page of your bank passbook along with the cancel cheque. If you do not have passbook then please submit the bank statement’s first page with information like IFSC code, account number, branch name, bank name & your name ). This information is required for facilitating the payment into your bank account. Kindly submit the legible copy of the aforementioned documents.
. Please mention the below details on the envelope.
1. Customer Name
2. Sr No
3. Customer ID
4. Membership ID.
Hope this resolves your query.
Deepali Team OneAssist
Verified SupportOneAssist Consumer Solutions Customer Care's response, Jul 06, 2017
Greetings from OneAssist..!
We've shared the status over the call. Hope your query was addressed.
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