OneAssist Consumer Solutions — Mobile Insurance plan taken but service not given | |||
I have taken policy for my mobile by paying 2999 rupee after some days my mobile got damage and I handed over my mobile to policy assistant but now they said that this is an negligence case we cant repair your mobile. At the time policy selling I have asked lots of time that if my mobile fell down and damaged by me then can I claim for insurance then they said me yes I can claim for the same case, but now they said we didn't told this sentence, but they are recording our call summery while talking with assistant of policy. I wished for the listening of call record but they are ignoring my question. please help me to get my mobile repair or my policy money back. Also i have asked for my money back but they are not giving my money back. Also i didnt got any welcome kit from one assist still yet and they telling they have sent me. This is totally fraud case because at the time of insurance money payment they agree everything and lie to customer that we will do your mobile repair if also felled from your hand. I more times asked before doing insurance about same case and they said yes we will do and that basis i have done insurance. Also my mobile got damaged accidentally but they don't agree that bcoz when mobile damaged that time my hand also damaged by impacting on rod, and i didn't written this point in insurance claim form and only because of this reason they are not repairing my mobile. Please help me get my mobile repair or my policy money back. Was this information helpful? | |||
 2 Comments | |||
Comments
One assist is fraud company, Out of Mumbai area the told me that is non serviceable area and couldn't pick my handset in 2 month, now i have updated my address still they are not ready to give me service.
Mohasin
[protected]
complaint no.-1611128
Mohasin
[protected]
complaint no.-1611128
OneAssist Consumer Solutions Customer Care's response, Dec 27, 2016
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
@Apple,
Please make sure the tie ups you have with the companies are up to the mark, else it is disgrace on the Apple brand name as well.
@One Assist (Sayali / Kiran - Mumbai Branch),
You guys are deployed to make sure that the clients (us) are happy enough with the services offered by One Assist, not to make us go through such a pain without any fault
Swapnil
[protected]
Complaint Number - 301496