[Resolved] OneAssist Consumer Solutions — Mobile not repaired properly

sriram kantipudi8

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500038
Website:	oneassist.in

Hi all,

I have purchased the one assist plan (1799 rupees) for my mobile (Htc one x9) which costs around 24000 rupees/-
My mobile display got damaged. So i have raised a claim with one assist with claim id: sr#1743429. One assist submitted the mobile to htc service center and they sent back the mobile to me. But the display which is replaced is not working. Same conveyed to one assist and one assist customer care people are not responding properly. Simply they are saying as "concerned team will get beck to you in 48 hours" but from last 2 weeks, i did not get any call from one assist.

Regards,
Sriram kantipudi,
[protected].

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Apr 22, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sriram,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Verified Support

Mar 22, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sriram,

Greetings from OneAssist..!

We tried calling you on your registered number, but you were not reachable. We request you to provide us your alternate number or suitable time to contact you.

Looking forward to hear for you.

Regards

Deepali

Team OneAssist