[Resolved]  OneAssist Consumer Solutions — Mobile phone Insurance Fraud

Address:Mumbai City, Maharashtra, 400059
Website:Mumbai, Maharashtra

Respected Sir,

I am using MI Redimi Note 3 & I have purchased insurance plan from OneAssist Consumer Solutions Pvt. Ltd., plan name is "MA Total Protection Plan 8K-15K" (Rs 1549/-) on Dated. 12.08.16. which covers full insurance coverage for theft of mobile, liquidity damages of mobile.
Now my mobile Redimi Note 3 got damaged (screen damage) & I have submitted the mobile to OneAssist Consumer Solutions on 22.08.16 for replacement of screen but there is no update from OneAssist for the return of the submitted Redimi Note 3 Mobile.

I have called OneAssist customer care on[protected] for more than 50 times in last 40 days, but they do not return my mobile.

It was committed from the side of OneAssist that it will be repaired & delivered within 30 working days but its been more that two months that I have not received my mobile.

I have got frustrated by this OneAssist company. Please help me out for this unbearable torture & fraud by this fraud company.

Details of the OneAssist Consumer Solutions Pvt. ltd.-
Corporate Office:
OneAssist Consumer Solutions Private Limited
[protected], Acme Plaza,
Andheri – Kurla Road, Andheri (E),
Mumbai – 400 059
Telephone: +[protected]
Corporate Identity Number: U93090MH2011PTC218163

Regards
Prashant Krishna
Registered Mobile No on OneAssist - [protected]/[protected]
registered mail id on OneAssist- prashant.[protected]@gmail.com
Insured Amount : ₹ 11999.0
Patna, Bihar.
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Oct 27, 2016
Complaint marked as Resolved 
I did not get any call or mail or text from OmeAssist. It is not solved yet.
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Oct 27, 2016
Updated by Prashant Krishna
I did not get any reply from the OneAssist team.
Complaint comments 

Comments

I submitted my mobile for damage claim in January 2016. They never returned my mobile back, i called them many times but their customer care service is also bad. My email Id [protected]@gmail.com.They are unprofessional and cheaters.
OneAssist Consumer Solutions Customer Care's response, Oct 29, 2016
Verified Support
Dear Ajain,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are working on your case and we will keep you posted on any development in your.Should you require any further assistance, please reach us at [email protected] or 1800-123-3330



Regards,
Team OneAssist

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    OneAssist Consumer Solutions Address
    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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