[Resolved] OneAssist Consumer Solutions — money deducted from debit card fraudulently

harpal singh 67

from Amloh, Punjab

Address:	Mumbai City, Maharashtra
Website:	www.oneassist.in

A plan was activated for my wallet insurance, yesterday. I was told it was for free protection. I never asked for such a protection, and never gave consent to pay 1899/-. They deceivingly asked me my debit card number and now claim they have the recorded consent. I want to de-activate the plan and get 100% refund. I called the customer service and they say they can only downgrade the plan and refund only 800-900 rupees. Also they claim that one assist is mentioned in the terms and conditions of the debit card when i purcahsed, but i never saw it, and have talked to the bank branch representatives who have no knowledge of such a 'fraudelent' company. Please help me to recover my 1899/- rupees.
Also, terms and conditions on one assist website clearly say one can claim 100% refund for cancellation of a plan within a period of 0-30 days

Thank you

Was this information helpful?

No (0)

Yes (0)

Jun 25, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 25, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3201039 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)