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[Resolved]  OneAssist Consumer Solutions — money deducted from my credit card to one assist plan. without my permission.

Address:411005

Hello there

I received sms from hdfc credit bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 8 feb 2019
Hdfc credit card no. Xx3667
Oneassist relationship number : [protected]
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Mar 28, 2019
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Feb 25, 2019
OneAssist Consumer Solutions Customer Care's response Dear Yogesh,

Greetings from OneAssist!

We're sorry for the unpleasant experience you had. Your membership cancellation is processed vide service request number 4006888. Your amount 1899/- will be credited in bank account within 5 to 7 working days. However, we have forwarded your case to the concerned team, they will get in touch with you soon.

Regards,

Devendra,

OneAssist, Social Media Team.
Verified Support
Feb 25, 2019
OneAssist Consumer Solutions Customer Care's response Dear Yogesh,

Greetings from OneAssist!

We tried calling your several times but your number was switched off. Request you to share your email ID and alternate number with a convenient time to speak with you over call.

Regards,

Devendra,

OneAssist, Social Media Team.
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My relationship no is 1770035
Please terminate my Creditcard protection policy from "OneAssist" which is going to auto renewing within next 15 days...OneAssist is deducting money without the card holder's Permission. Need action against them...
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