[Resolved] OneAssist Consumer Solutions — Money deducted from my hdfc creditcard without proper concern | |||||
My mobile no is [protected].On 13th feb, i got a phone call from ONE ASSIST.they activeted the plan and debited 1799 Rs.from my credit card just through a phone call.i didn't type my card no, cvv, otp.how could they debit money from my acc without my concern. One assist customer care are worst.they don't listen to us.i have called so many times and asked to cancel the protection plan on 13th Feb. They are saying that it is impossible to cancel a plan. And I will not get any refund. No one is responding to me including HDFC. Please cancel the plan and refund the TOTAL MONEY Was this information helpful? | |||||
Mar 2, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Mar 03, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Jithendra, Greetings from OneAssist..! As per our records, we can see that our team had called you on 28 February 2017 to explain you the benefits and you had agreed to continue with our services. We can also see that there is a Service Request raised for Card misuse on 02 March 2017. We request you to please confirm if you want to continue with our plan or not. Looking forward to your reply. Regards Deepali Team OneAssist Verified Support Mar 08, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Jithendra, Greetings from OneAssist..! As per our telephonic conversation with our executive you have agreed to continue the services, Hence your plan is active with us. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Deepali Team OneAssist | |||||
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