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[Resolved]  OneAssist Consumer Solutions — money is getting deducted without my approval

Address:Kolkata, West Bengal, 700014

Hi all,

I want to deactivate my one assist account asap. Please do not perform any transaction from my account.

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Name: arani chakraborty
Relationship no:651184
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Jan 3, 2019
Complaint marked as Resolved 
Yes I got refund
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Dec 04, 2018
OneAssist Consumer Solutions Customer Care's response Dear Arani,

Apologies for the inconvenience caused. We have forwarded your case to the concerned team. They will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.
Verified Support
Dec 04, 2018
OneAssist Consumer Solutions Customer Care's response Dear Arani,

As per the telephonic conversation, your amount has not been deducted. In case, if the amount gets deducted you will receive the refund for the same.

Regards,

Devendra,

OneAssist, Social Media Team.
Complaint comments 
2 Comments

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Please note that, My A/c was debited rs1399 today WPP-SR[protected]Renewal.Please refund my money ASAP.
Reply
Dear all,

Till now I have not received any refund from One Assist.

Thanks,
Arani Chakraborty
Reply
OneAssist Consumer Solutions Customer Care's response, Dec 7, 2018
Verified Support
Dear Arani,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3773984. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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