OneAssist Consumer Solutions — my claim was closed with reason of mobile handset was purchased from outside of india or foreign country.

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I have claimed for my damaged handset and after numbers of communications over a mail and call for a around one month of period. After completions of all the satisfactory verification of my documents like invoice copy, id proof etc. My handset was picked up from my address and after checking of the phone one assist mailed me that this handset was purchased from outside india and claim was closed even they have already verified the invoice copy and actually this handset was purchased online from company website and supplier was from india only. And after getting this mail i mailed many times but i have didn't got a single reply from the company for the same.