[Resolved]  OneAssist Consumer Solutions — my redmi note 4 claim rejected- relationship no : 2148749

Address:

Ranga Reddy, Andhra Pradesh, 500084

Dear sir,

Sir.
This is kind your information that i am suffering a problem with oneassist from last 1 month that my mobile was damaged accidentally. (One vehicle pushed me at that time and my mobile fall down) and i have raised a claim in one assist portal and your team has picked up my mobile. After 5 days i got call from your team that i need to upload some documents then after i have uploaded the required documents. But no response till so many days about my claim, so i called to customer care so many times they said it is in approval process. After so many days (25 days) finally i got a call from one assist that your claim was rejected due to negligence defect. I want to tell you, how your team considered it is a negligence fault, some pushed me with vehicle accidentally and my mobile was fall down then why one assist rejected my claim. Kindly request you to process for the claim. And also i got my phone back but my phone condition is very worst now. (Before i sent the phone to one assists it's working fine only screen is damaged, after i got phone from one assist even my phone is not switching on and mobile is opened stage.)
Kindly request you to repair my phone asap.

Regards,
Suresh
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