[Resolved] OneAssist Consumer Solutions — never given a chance for customer to explain the reason for delay in reporting the claim after 48 hrs | |||||
Device claim – service request # 2676848 Not given a chance to explain on why there was a delay in reporting the accident in 48hrs. Even after writing mails, we do not see any response. We spent a week time in hospital and was undergoing a mental trauma as my wife was in delivery ward for new born baby. Customer care rejected my claim saying that we didn’t report the incident in 48hrs. Even wrote a mail to customer care but no response for a week time and ready to provide documents for hospitalisation and baby birth certificate. You mean to say whatever condition we are in we need to call and report the incident. How bad is that. Cheating customer this way is the horrible experience. Was this information helpful? | |||||
Feb 5, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jan 02, 2018 OneAssist Consumer Solutions Customer Care's response Dear CustomerGreetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. As per our terms and condition, You must inform us within 2 days of the date of damage or loss. This was done more than 48 hours later, the insurance company has rejected your claim. Regards Sagar Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
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707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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