[Resolved] OneAssist Consumer Solutions — Non delivery of handset | |||||
I've purchased an One Assist protect plan from Mi service centre in Chennai. My phone screen was damaged and I've raised a claim. The claim was registered with ID - SR#1449059. On 28/06/2016. They asked me to pay ₹370.00 for some excess fee and the same was done on 27/07/2016. (Same day) After that there is no reply from there end. They have just been changing delivery dates and nothing else. I'm really disappointed with these people. I know that a legal case cannot be raised against them but I'm going to the same pull them in court of law with Mi and I'll Publicize the fake insurance these people provide. Tomorrow I'll go to the service centre and catch hold of the guy who sold me the insurance product telling me claims are settled within 15 days. Both oneassist and Mi are just non trustable companies. Was this information helpful? | |||||
Oct 25, 2016 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Sep 23, 2016 OneAssist Consumer Solutions Customer Care's response Dear Devesh, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you & appreciate your patience. We are working on your case and we will keep you posted on any development in your. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected] Regards, Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
They returned me unrepaired handset and stated that the handset has been repaired. They also took Rs. 350, and 1 claim was also debited from insurance plan, with no repair.
It took them 3 months to deliver the phone and at the end the phone was not repaired at all.