[Resolved] OneAssist Consumer Solutions — Non-Verified Payment Deduction | |
Suddenly I got a message from OneAssist that your membership has been renewed and in the next minute I got a message from the credit card bank that this much amount has been debited. I have never initiated any membership renewal request nor got any call from OneAssist. I don't want to renew the account. Please help me out to get rid of this situation and refund the amount asap. My relationship id is 5106407 and amount is Rs. 1399.0 Was this information helpful? | |
Aug 9, 2021 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. | |
5 Comments | |
Comments
Dear Customer, We regret the inconvenience caused and shall surely assist you with the refund. Your request has been forwarded to the relevant team and they shall assist you within the next 24 - 48 working hours. Your patience is highly appreciated in the meantime - Nitesh, Team OneAssist.
Reply
Dear Customer.
As per your talk with our executive, we are happy to say that the plan has been cancelled and a full refund has been initiated from our end. The SR#6984274 has been raised for any future communications. Please note, the amount will be credited in your original mode of payment account within the next 5 - 7 working days. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist
As per your talk with our executive, we are happy to say that the plan has been cancelled and a full refund has been initiated from our end. The SR#6984274 has been raised for any future communications. Please note, the amount will be credited in your original mode of payment account within the next 5 - 7 working days. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist
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