[Resolved]  OneAssist Consumer Solutions — not aware of auto renew charges

Address:

560029

Hi team,

I've not authorised any charges for renewing the one assist but yet it was charged from my credited card on 05/01/2018.

I want this to be cancelled immediately and refunded back to my original form of payment.

When called to customer support they informed that the cancellation will not be guaranteed and refund may not be given.

I do not understand what policy they run. Only if a customer accepts to renew thier plan they are supposed to charge it and no notification was sent regarding auto renewal, they have just blindly charged from my credit card.

First of all they do not have any of details and they say i'm privileged customer bla bla. How you consider a customer as privileged when they have not availed any of the service. Just because you ppl are deducting money from customer's account do not consider it be privileged.

If you so very concered about your customers first contact them and educate what all your plans do not just wait unless they call and come these issues.

Hoping for a positive response and amount to be credited to my account.

Regards,
Vidhyashree m s