[Resolved]  OneAssist Consumer Solutions — not cancelling my policy

Address:	Bangalore, Karnataka, 560010
Website:	www.oneassist.in

One assist called me four days back and i wanted to activate the mobile assist plan for my iphone.

Since, i ll be out of india for 12 months, i asked the sales executive if claims can be made outside india. The sales executive said yes for my question. After paying money and activating the insurance, another executive says that claims can be made only in india. The sales executive also said that if i was not happy with the terms, i can withdraw the plan before one month to get a full refund.

Now, i felt that this plan wont favor me as i cant come back to india to file a claim if something goes wrong with my phone. So i made a cancellation request. I called up the toll free number and asked to cancel my subscription and refund my money. They say a cancellation team will call you in 48 hours, nobody called me yet. Again i called up toll free number to check on the status, this guy again say that i will have to wait for another 48 hours until the cancellation team gives call back. I also had a chat conversation through the app. Even there, they ask me to wait for more than 48 hours.