[Resolved] OneAssist Consumer Solutions — one assist-cancellation of enhanced wa privilege single plan on hdfc credit card ard
S
Sandeep Raveendren
from Tiruchirappalli, Tamil Nadu
Dear sir,
The one assist enhanced wa privilege single plan has been activated by some hdfc bank people by saying that it is free lifetime. But my card has been charged with rs 1899 on 1.09.2017. I would like to cancel this and refund the amount into my account.
My relationship number with you is 2610110
Name:sandeep r nair
Please do needful at earliest
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Sep 26, 2017
Complaint marked as Resolved
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
We deeply regret for the inconvenience caused to you.
As per your request, we have cancelled your plan vide service request No. 2314657.
The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.
Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].
Regards,
Deepali
Team OneAssist
Sep 15, 2017
Updated by Sandeep Raveendren Dear Madam,
It is been more than one week after your call and the plan has not been cancelled yet. Also the amount has not been refunded for the same.I have already explained the reason for this and the same has been accepted by you. So please do needful.
We have initiated the refund of Rs.1899/- on 11th September and it has been credited to your account on 14th September. Request you to check your bank statement.
Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].
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