[Resolved] OneAssist Consumer Solutions — One assist charges without information

[Resolved] OneAssist Consumer Solutions — One assist charges without information

B B.Mohamed imtiyaz ali from Udupi, Karnataka

We highly regret to inform that, we had recieved a message stating Membership fee has been debited on your card ending 8194 Membership will be processed and well come kit despatched shortly. The said message has been sent to mobile today at 2.00pm We just cannot understand how the concerned department can do this Without our prior consent. Also keeping us in dark how much and why should They debit the amount with out our knowledge. We request the dept to kindly not to debit the amount, and also to reverse The amount if already debited. Hoping early steps regarding the issue. Request to rectify such issues in future. Also inform the step taken under Copy to us Regards. B. Mohamed imtiyaz ali [protected] Anekal-bangalore-562106 Was this information helpful? No (0) Yes (0)
Aug 17, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Jul 12, 2017 Updated by B.Mohamed imtiyaz ali One Assist is directly debiting in our credit card account with out taking prior consent from us. Verified Support Jul 13, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mohamed, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you. As per your request, we have cancelled your plan vide service request No.2151106. The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Deepika Team OneAssist
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