[Resolved]  OneAssist Consumer Solutions — One assist claim was rejected

Address:

Chennai, Tamil Nadu, 600113

Oneassist was rejected my claim after one months. They told reason was late intimation, but they rejected my claim after 40 days.

I fall down from bike on march 5th, that time my mobile was broken and its was not working also i infected small scratching on my hand, leg. After that i went to small clinic for first aid process. After one week, i went to my native and i took my mi protect card (Oneassist card). They i went to mi office with my protect certificate. They told call to apply online. I did, after one month i got call from one assist team, they told my claim was rejected due to late intimation and they required hospital record and discharge summary.

Customer care guy told "we need submit the claim once you fall down or with in 24 hours.", see how they blaming. First we need see our health and body then only mobile. How do we apply claim with in 24 hours.

I went small clinic, how can i submit discharge summary. One assist blaming customers. I strongly recommended don't buy one assist insurance for mobile.