[Resolved] OneAssist Consumer Solutions — one assist credit card insurance plan

[Resolved] OneAssist Consumer Solutions — one assist credit card insurance plan

B Binayak Bhattacharjee from Barpeta Road, Assam

I got a call message from one assist regarding credit card security and then automatically enrolling me into the plan without my consent. I call there customer care and told them to cancel thw plan but they say that no such record is available with them. Yesterday i got a message that rs 1399 is blocked from my credit limit by one assist and they also send me a relationship id also. Please deactivate the plan and restore my limit immediately. My relationship no. 2443125 Was this information helpful? No (0) Yes (0)
Sep 2, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jul 28, 2017 OneAssist Consumer Solutions Customer Care's response Dear Binayak, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you. As per your request, we have cancelled your plan vide service request No.2194936. The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Deepika Team OneAssist Verified Support Jul 31, 2017 OneAssist Consumer Solutions Customer Care's response Dear Binayak, Greetings from OneAssist...! We deeply regret the inconvenience caused to you. As per your request, the plan has been cancelled vide Service Request number 2194936 and the refund has been initiated. It will be credited to your bank/card account in 7 to 8 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Brijesh Team OneAssist.
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Comments

Binayak Bhattacharjee

from Barpeta Road, Assam

But I did not receive any confirmation email or sms of the cancellation till now. Send the confirmation mail or sms to my registered no.

OneAssist Consumer Solutions Customer Care's response, Jul 31, 2017

Verified Support

Dear Binayak,

Greetings from OneAssist..!

As per our records, we have already cancelled your Membership account with us on 28th July 2017. We have also initiated the refund.

It will take 7 to 8 working days for the refund to reflect in your bank/card account.

For cancellation email, we request you check your spam folder.

Hope your query is resolved.

Regards

Brijesh

Team OneAssist.