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OneAssist Consumer Solutions — one assist deactivate auto renewal one assist plan

I received statement from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I dont given any permission to the company for renewal and also not received any mail from one assist for auto renewal and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 6th june 2020
Hdfc credit card no. Xx6338
Oneassist relationship number : 4312044
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Comments

Dear customer, we are sorry for the inconvenience caused. Your case has been forwarded. Please allow some time to work on it and get back to you - Nitesh, Team OneAssist.
Reply
Dear customer, Your plan has been deactivated and the refund process has been initiated with SR #6199237. The amount shall be credited in your origin account within 5 - 7 working days. Your patience is highly appreciated in the mean time - Nitesh, Team OneAssist
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